Using local Windows virtual desktop on DesktopPlayer
Q: How do I enter 'Ctrl + Alt + Del' to log on to Windows?
A: Use the Ctrl + Alt + Del option in the DesktopPlayer's Machine > Insert Ctrl+Alt+Del menu option.Ctrl Alt Delete Mac Os X
You can also type fn + command + delete on the Mac keyboard to insert the Ctrl + Alt + Delete key press in the Windows virtual desktop.Q: How do I log in with my Active Directory (AD) credentials?
A: Check with your IT Administrator to confirm the correct login credentials to register DesktopPlayer on your Mac to the Synchronizer (management server).At the Windows login screen, use your AD credentials (domainusername, password).
Q: How do I enter/exit out of the Windows fullscreen view mode?
A: Use the DesktopPlayer menu (View > Switch to Fullscreen).- Type 'command + f' on the Mac keyboard.
- Typing 'command + f' again will return you to the Windows fullscreen.
Q: The Windows virtual desktop often hangs or the performance is poor.
A: The amount of memory allocated to the Windows environment might be insufficient. The Windows 7 virtual machine might have limited memory (i.e., 1 GB RAM) assigned by default.In the DesktopPlayer's Preferences screen, click the VM icon and allocate more available memory (RAM) to the Windows VM.
Q: Mac built-in camera does not work in Windows.
A: If your Mac built-in camera does not work within the Windows virtual desktop, assign/unassign/reassign the built-in USB camera to the VM. Repeat this process if needed. The camera will become available to the Windows environment.Another approach is to connect an external USB 2.0 camera to the Mac and then assign the external camera to the Windows VM.
Q: How do I install a printer in my Windows environment?
A: Add a printer as you would typically in Windows through the Add Printer option in Control Panel.Mac Os X Ctrl Alt Delete
In some instances, you may have to manually configure the printer within Windows by entering the printer's IP address or hostname. This might be because Windows does not have direct access to your home network but works through a virtual networking layer on top of the Mac.Miscellaneous
Q: How do I filter DesktopPlayer from my Time Machine backups?
A: DesktopPlayer has been designed with its Virtual Hard Drive (VHD) files being marked so that Mac OS X's Time Machine will ignore these files during backup. So, there is nothing that the DesktopPlayer user will have to do to in order to filter out DesktopPlayer for Time Machine.Note: Ensure to back up your data in the Windows VM to protect your data by using ShareFile or another method of your choice.
Q: Can I use an external (non-Mac keyboard) with DesktopPlayer?
A: Yes. You can connect a non-Mac USB keyboard to your Mac in order to use it with Windows on DesktopPlayer. Use the USB setting for the VM to assign the USB keyboard to Windows; refer to the following screen shot.If the USB keyboard does not get detected immediately in the USB setting for the VM, keep the USB keyboard plugged in, reboot the VM (if needed, reboot the Mac). Ensure the keyboard is assigned to the VM before starting it. The keyboard should become available to Windows after the reboot. At this point, the user can enter Ctrl + Alt + Del and use the keyboard.
Q: Are USB 3.0 peripherals supported with DesktopPlayer?
A: USB 3.0 devices are not currently supported, however there is a workaround. These devices can be passed through to the Windows guest OS in the VM by plugging the USB 3.0 devices into a USB 2.0 hub tha is connected to the Mac.Q: Is the optical drive on my MacBook supported by DesktopPlayer?
A: Currently you cannot pass through the built-in optical drive to the DesktopPlayer VM. Citrix recommends using ShareFile, or a different cloud storage service, to share and access the data in the DesktopPlayer VM.Another approach is to connect an external USB 2.0 optical drive to the Mac and pass it through to the Windows VM.
Q: I am seeing an error 'Error: user disk is corrupt. – (Contact Administrator)' when I try to start my virtual desktop.
A: This error most commonly occurs when trying to run DesktopPlayer as a Standard Mac user account. DesktopPlayer will only work correctly when installed and run as an Administrator Mac user account.Q: I registered my DesktopPlayer client but no VM has been downloaded and the client notifies that I have no VMs assigned to me. Where is my VM?
A: Check with your Administrator to ensure that they have assigned a VM to you, and that the VM type is Personal vDisk (PvD). DesktopPlayer only supports PvD image mode VMs. Shared and Custom image mode VMs will not upload to a DesktopPlayer client even if they are assigned to a user from Synchronizer.Q: Am I able to toggle between Mac apps when using DesktopPlayer?
A: When a virtual desktop is active and in focus on the Mac desktop, toggling (command+tab) between active Mac apps is not currently enabled. To toggle, click anywhere in the Mac desktop to activate it, and use the command+tab keys.Ctrl Alt Del Mac Rdp
Screen Share with the Remote Customer for View and Control
From the session window, click the Screen Sharing button to request control of the remote computer. Options may be available below the button depending on your account settings. Click the gear button to view options.
Screen Sharing Options
- Leaving all options unchecked requests full screen sharing, which grants view and control of the remote system's entire desktop and all applications.
- If you check Full Access, available only in a customer-initiated session, you will request both screen sharing and all other privileges at once.
- If you check View Only, you may see but not control the remote screen.
- Privacy Screen, available only when Jumping, starts the session with the remote customer's view and control of the system disabled. Privacy screen is not available when supporting Windows 8.
- Customer Chooses Shared Applications, available only when supporting a Windows or Mac computer, allows the customer to limit which applications to share.
If your administrator has set your account to require that the customer select which applications to share, you will only be allowed to request limited screen sharing. Alternatively, you may only be allowed to request full screen sharing, or you may be allowed to choose which level of access to request. Note that a site-wide setting may allow your customer to limit applications after beginning screen sharing, regardless of the level of access requested.
Once the customer has granted permission, the enabled applications of the remote desktop will appear in your window. Your customer can choose to grant you view-only access or, if your permissions allow, full mouse and keyboard control, enabling you to work on the remote computer as if you were really there. You can request to elevate your permission level at any time during the session.
In a click-to-chat session, you can only chat with the customer and see basic session information. If you need to provide deeper support, request to elevate the session to the full customer client.
For browser sharing sessions, screen sharing is available only in limited mode, as only the remote browsers can be viewed. Representatives can still use Annotations to draw on the customer's screen and use the virtual pointer. With browser sharing, the File Transfer, Command Shell, and System Info tabs are not available. If screen sharing recording is enabled, browser sharing sessions are recorded.
Screen Sharing Tools
Stop screen sharing. |
While viewing the remote computer, start or stop control of the remote keyboard and mouse. |
If your permissions allow, you can disable the remote user's screen view and mouse and keyboard input. The customer's view of the privacy screen clearly explains that the representative has disabled the customer's view. The customer can regain control at any time by pressing Ctrl+Alt+Del. Alternatively, disable the customer's mouse and keyboard input while still allowing them to view the screen. Adobe premiere pro cc 2019 para mac os. When input is restricted, an orange border appears around the customer's monitors, and a message indicates that the representative has mouse and keyboard control. The customer can regain control at any time by pressing Ctrl+Alt+Del. Restricted customer interaction is available only when supporting macOS or Windows computers. In Windows Vista and above, the customer client must be elevated. On Windows 8, privacy screen is not available, and the representative can only disable the mouse and keyboard. |
Annotation tools enable you to guide customers through more complex tasks and to train remote employees, reducing the number of call-backs and lowering training costs. A number of tools are available, including shapes and free drawing. BeyondTrust InSight allows annotations on the a live camera feed from an Android or iOS device. Note that annotations have special requirements for certain mobile platforms. To learn more about BeyondTrust InSight, please see BeyondTrust InSight for iOS or BeyondTrust InSight for Android. |
Reboot the remote system in either normal or safe mode with networking, or shut down the remote system. You can also request the end user to enter valid credentials so that after a reboot the representative can log back on with the provided credentials without requiring the customer to be present. For further details, see Automatic Log On Credentials: Reboot and Reconnect. |
Send a Ctrl-Alt-Del command to the remote computer. |
Perform a special action on the remote system. Based on remote operating system and configuration, available tasks will vary. When operating in elevated mode, some actions can be run in System context. Alternatively, provide an administrative user's credentials to perform a special action in that user context. Canned scripts available to the user appear in a fly-out menu. |
Access a dropdown of available smart card readers on your local system. Use the virtual smart card to perform administrative actions, running programs in another user context or even logging in as another user. To use smart card credentials on a remote system, you must start the session using an elevated Jump Client, a Jumpoint, or a local network Jump. The appropriate virtual smart card drivers must be installed on both your local system and the remote system, with their services running. |
| Begin iOS device screen sharing. For details, see Supporting Apple iOS Devices. When supporting an Apple OS X 10.10+ system attached to an Apple iOS 8.0.1+ mobile device, click this button to begin or end view-only screen sharing on the attached iOS device. Note that this button is not visible unless you are in a standard screen sharing support session with an Apple OS X Yosemite system, and that the button is not enabled unless an Apple iOS 8.0.1+ device is connected to the OS X Yosemite system being supported. |
While screen sharing, capture a screenshot of the remote screen or screens at their full resolution, saved in PNG format. Save the image file to your local system or to your clipboard. The capture action is recorded in the chat log with a link to a locally saved image. The link remains active even after the customer has left the session, but it does not persist in the BeyondTrust How to expand rar on mac. session report. You can adjust the directory where screenshots are saved by going to the File > Settings > Support Tools menu in the representative console. This feature works on Mac, Windows, and Linux. |
Manually send the contents of your clipboard to the remote computer. This tool icon is not visible if you are permitted to automatically send the contents of your clipboard or if you are disallowed to send clipboard information to the remote system. |
Manually receive the contents of your clipboard from the remote computer. This tool icon is not visible if you are permitted to automatically receive the contents of your clipboard or if you are disallowed to receive clipboard information from the remote system. |
Select an alternate remote monitor to display. The primary monitor is designated by a P. |
View the remote screen at actual or scaled size. How to clean up your mac laptop. |
Select the color optimization mode to view the remote screen. If you are going to be primarily sharing video, select Video Optimized; otherwise select between Black and White (uses less bandwidth), Few Colors, More Colors, or Full Color (uses more bandwidth). Both Video Optimized and Full Color modes allow you to view the actual desktop wallpaper. |
View the remote desktop in full screen mode or return to the interface view. When in full screen mode, special keys are passed through to the remote system. This includes but is not limited to modifier keys, function keys, and the Windows Start key. Note that this does not apply to the Ctrl-Alt-Del command. |
